Where Marketing Works (“we” or “us”) are committed to protecting and respecting your personal data and privacy and we want to provide a safe and secure service where we deal with your personal information. This means information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you.

This privacy & cookie policy will explain how our organisation uses the personal data we collect from you when you use our website.

Our registered company number is 10186853 and our registered address is 22 Broad Street, Ely, CB7 4AH and you can contact us anytime either by calling 01223 911 174 or emailing [email protected].

WHAT PERSONAL INFORMATION OR DATA DO WE COLLECT ABOUT YOU?

We collect and process your information in the following ways:

Information you give us

• Your name, personal and/or business contact details (including postal address, phone number(s), email address), and any other information required to validate your identity; and/or

• Information about our products and services you use, have used or asked about, including billing and payment history and other account information.

Information we collect automatically

• We use cookies to understand how you use our site.

Information we receive from third parties

• Your name, personal and/or business contact details (including postal address, phone number(s), email address), and any other information required to validate your identity.

HOW DO WE USE YOUR PERSONAL INFORMATION OR DATA?

To provide a requested service or carry out a contract with you

• If you are a client we need to update you on important information about your campaigns/projects.

Where we have your consent

• We’d very much like to tell you about our products and services we offer, but we promise not to flood your inbox.

Where we have a legitimate interest

• We’ll happily share the details of our Legitimate Interest Assessments with you if you find yourself unexpectedly contacted.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION OR DATA FOR?

We keep your information for the following periods:

• Customer order information: As long as is contractually necessary.

• Client contact details: As long as an individual is a customer; limitation period for contractual claims

We share your personal information with trusted third parties where we have retained them to provide services that you or our clients have requested, such as incentive providers, data providers and consultants. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, research and mailing houses and function co-ordinators. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

We share your personal information with our other Group companies for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours, and as such it is possible they will be sold or transferred to third parties.

Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

WHAT HAPPENS IF YOU DO NOT PROVIDE US WITH THE INFORMATION WE REQUEST OR ASK THAT WE STOP PROCESSING YOUR INFORMATION?

If you do not provide the personal information necessary or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

By law, you have a number of rights when it comes to your personal information. Every user is entitled to the following: The right to object to processing You have the right to object to certain types of processing, including processing for direct marketing (i.e., if you no longer want to be contacted with potential opportunities).

The right to be informed

You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.

The right of access

You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law. We may charge you a small fee for this service.

The right to rectification

You are entitled to have your information corrected if it’s inaccurate or incomplete.

The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

The right to data portability

You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.

The right to withdraw consent

If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

• Baseless or excessive/repeated requests; or

• Further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.

Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

PRIVACY POLICIES OF OTHER WEBSITES

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16th November 2022.

We use cookies to help us make our website easy to use and so that we can show you products and services that we think will interest you.

By using our website, you agree to our use of cookies. If you wish to delete or amend any cookies that we use, please see the instructions below.

WHAT ARE COOKIES AND WHAT DO THEY DO?

A cookie is a small file of data which our website places on your computer’s hard drive. The cookies give us information such details of your visits to our website and information about other websites that you visit.

Cookies allow websites to respond to you as an individual and let us tailor our website to your needs, likes and dislikes by gathering and remembering information about you. We use cookies to help us to provide you with a better website. For further information, visit www.allaboutcookies.org.

WHAT TYPES OF COOKIES DO WE USE?

There are a number of different types of cookies, However, our website uses: Functionality Cookies

We use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Advertising Cookies

We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following details which third party cookies you might encounter through this site.

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Social Media Cookies

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram and LinkedIn will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. They will ask you for your consent if you choose to connect to social media from our site. All cookies will be kept in accordance with our cookie provider’s retention policies.

HOW TO MANAGE COOKIES

You can set your browser not to accept cookies, and the website www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

HOW WILL WE CONTACT YOU?

We may contact you by phone, email or social media. If you prefer a particular contact means over another, please just let us know.

HOW CAN YOU CONTACT US?

If you have any questions about our privacy & cookie policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on the details below:

Email us on: [email protected]

Phone us at: 01223 911 174

Or write to us at: 22 Broad Street, Ely, CB7 4AH

Privacy & Cookie Policy